Volunteer Opportunities

We welcome your interest in becoming a Crisis Clinic Volunteer Phone Worker. The Crisis Clinic provides a 24-hour centralized service to anyone who calls, offering crisis intervention, and emotional support, and information and referral to a wide variety of necessary resources often needed by our callers using the 211 database of statewide referrals.

We also host a Youth Help Line, which is traditionally answered by our trained youth. Youth Volunteers must be at least 15 years old when applying for training, with parental and/or guardian consent.

If you are interested you can download an application here or email us for an application, and return it to:

The Crisis Clinic of Thurston and Mason Counties
Attn: Volunteer Coordinator
P.O. Box 13453
Olympia 98508-3453

After your application is received, it will be reviewed and you will be contacted for an interview. If all goes well you will then be scheduled for an orientation designed to answer many of your questions and to give you a glimpse of the training and phone work.

For more information contact Terrina Williams, Training and Volunteer Coordinator at: twilliams@crisis-clinic.org or 360-586-2888 ext 110.

Volunteer Training Schedule

The Crisis Clinic holds its 60 hour Volunteer phone-worker training 4 times a year. The training is designed to empower trainees to build effective active listening skills and increase their ability to empathize and relate without judgement to our very diverse caller population. The training will also teach how to de-escalate and manage anxiety, how to stay calm in the face of extreme circumstances and how to navigate compassion fatigue self-care. Trainees will also become competent at offering useful referrals to our callers.

Training begins with an initial training weekend, followed by a 7-week in-service training period that includes a series of evening workshops and a 4 hour a week training phone shift.

To qualify for the training, you must have an interview and be able to commit to the entire weekend, the workshops, plus a weekly phone room training shift.

2018 Phone Worker Training Schedule

Training Weekend

Friday January 5th
6pm - 8:30pm
Understanding Crisis & Crisis Intervention Basics
Saturday January 6th
9am - 4:30pm
Tools used in Crisis Intervention
Sunday January 7th
9am - 3:45pm
Practicing Tools used in Crisis Intervention

Seven Wednesday Evening Workshops 6pm - 9pm

January 10th Suicide Prevention & Crisis Intervention
January 17th Boundaries & Phone Room Instruction
January 24th Mental Health & Crisis Intervention
January 31st Chemical Dependency & Crisis Intervention
February 7th Interpersonal Violence, Mandated Reporting/HIPPA
February 14th Anti-Oppression & Self Care
February 21st Graduation

Additionally, one 4-hour phone room training shift each week for 5 weeks. For Interns two 4-hour phone room training shifts for three weeks.

Crisis Line:
360-586-2800

Youth Help Line
360-586-2777

Business Line:
360-586-2888

Fax Line:
360-586-2808

Substance Use Disorder Services

Community Services List:
Thurston County (PDF)
Mason County (PDF)



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The Crisis Clinic is committed to equal opportunity for all persons without regard to gender, age, race, ethnicity, religion, creed, national origin, marital status, ability or sexual orientation.

Thank you for supporting The Crisis Clinic of Thurston and Mason Counties. The Crisis Clinic is registered with Washington State’s Charities Program as required by law and additional information is available by calling 800-332-4483 or visiting www.sos.wa.gov/charities.

© 2017 The Crisis Clinic of Thurston and Mason Counties is a non-profit
IRS designated 501(c)(3) tax-exempt organization. Donations are tax deductible as allowed under federal tax law.
Updated 2017/10/06 11:06:42


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